Development & Training

Education & Training Workshops

The Center for Public Safety Excellence (CPSE) is home to innovative training workshops designed specifically for fire and emergency service agencies. Created to aid emergency service personnel in achieving continuous quality improvement, our workshops are held at a variety of locations across the United States and internationally.




Quality Improvement Through Accreditation Workshop

This three day workshop is required for agency accreditation managers and highly encouraged for agency heads and all members of the agency accreditation team.







Why Self-Assess and Seek Accreditation?

  • "Becoming accredited certainly makes our upcoming ISO inspection less stressful because accreditation is about "doing the things a fire department should be doing" which is what ISO officials want to see." - Dennis Hutchens, Fire Chief, Statesville, NC., Accredited agency
  • "The Accreditation process exposes your strengths and your weaknesses, but most importantly crystallizes how many different programs and areas of expertise which your agency is accountable for."- Tom Lenahan, Fire Chief, Burbank, CA., Accredited agency

Data Analysis and Presentation Using Microsoft Excel


The Data Analysis and Presentation class, offered in cooperation with FireStats, LLC., is a three-day heavily hands-on with Microsoft Excel™ workshop. You will be learning not just how to create the statistics, charts, graphs and tables that describe your department’s performance; you will learn how to select the correct measures, do the work, and interpret and present the findings.  
The class incorporates basic Excel™, statistics, and fire service-specific analysis techniques.  In addition to basic Excel™ the following are some of the things you will learn: 
Percentiles: What are they?  How do we generate them? Why are they good measures of performance in some cases and weak, misunderstood and misused in others?  
Unit Concentration and Effective Response Force: How to calculate, when do the measures work and when do they not work? How to compensate for small data sets. 
Reliability: Its usefulness and weakness as a performance measure. 
Analyzing Response Times:  How to measure the relationships between time of day, incident type, location of unit, etc., and response times. What are the relationships between turnout, travel and response times? What do these relationships mean in the context of your own department’s resource deployment? 
Understanding and Analyzing Large Data Sets:How much data do we actually need to analyze in order to understand out department’s performance? Did we exclude some data and include others? If so, how to decide where to set the upper and lower thresholds for those data sets? How do we explain to the public and our peers how our analyses actually work? 
This class is a “must” for anyone working in or with accreditation and/or any kind of performance measurement as the skills and knowledge you acquire in this course are portable across most aspects of your department operations, including training, EMS, and prevention. 

Each student must bring with them to the class a laptop computer with Microsoft Excel. No statistics, advanced mathematics, or Excel experience is required.

Cancellation Policy

Cancellations subject to a $25 administrative fee and must be in writing (telephone cancellations will not be accepted) to CPSE via fax (703-961-0113) or email ( no later than 10 days prior to workshop start date. No refunds will be processed after this date. Attendee substitutions will be allowed and may be made in writing to Full registration fee is forfeited for workshop no shows.